Virtual Network Assistant (VNA)

VNA is a service contract which helps ensure that your networks hardware/software, peripherals, and Internet access are functioning correctly. Our VNA services include regular onsite visits, remote administration/monitoring, and emergency service. On a regular basis a certified network technician will work through a checklist on site to ensure the network’s reliability (see below for details of checklist). VNA clients may also utilize their VNA time for additional equipment installation, and upgrades to the network.

Virtual Network Assistant Checklist

*checklist may be modified to fit specific needs

Work Station Support

• Hardware Support – Troubleshoot and repair PC workstation hardware as needed.
• Optimized Image creation – create a CD image of the default corporate deployment to speed up new hardware delivery and cut down on workstation down time.
• Quick Response – technician onsite within 24 hours of trouble call.
• User assistance – work with company users to explain your company's corporate computer environment.
• IS Manager assistance – take problem calls and routine issues and work toward long term solution.
• Network
• Disk Space - check server partitions for appropriate disk space.
• Resources - check resource usage and virtual memory settings.
• Processes - check for hung or stopped processes.
• Event Log - check logs for system errors.
• Virus Log - check logs for infected files.
• Backup Log - check to ensure backups are running smoothly.
• Client’s Disk Space- check client computers for disk space.
• Modem lines - check for connectivity and throughput.
• Drivers - check that the latest drivers are installed on the server.
• Emergency Disk- Make new Emergency disk for network OS.
• Internet
• Gateway - check connectivity to local gateway at protocol level.
• ISP - check connectivity to ISP gateway at protocol level.
• DNS - check DNS processes.
• Mail Queue - check mail routing
• Database
• Validate data- run utility for database validation
• Backup- run database backup utility
• Re-index- rebuild indexes if needed
• Servers
  1. Regback.exe- on NT Servers
  2. Bindfix.exe- on Novell Servers
  3. Registry- Backup on Win95
  4. Passwords- Backup passwords and Group files on UNIX.
  5. Monitoring- Remote Monitoring Server
  6. Error Log- Parse through the error logs system critical items.
  7. Uptime- Determine the performance of the servers operation.
  8. Login Script- Check login script for critical items.
  9. Security- General review of hardware and software.